Personal Pieces

| Personalized Art |

Accepted the proposal and after paying 50% for starting the project, a breafing will be defined one that makes the absolute understanding of the idea or person´s identity possible . Along the process, there will be a fluent communication which will allow getting ahead with the creation of the personalized work of art coherently.

Once the artistic piece is completed, it is shown to the client sending it via FTP and with his approval, we come to an end. At this moment, the client pays 50% for the conclusion of the project.

For your convenience, you can choose from the following methods of payment that suits you best.


| Method of Payment |

1/ Paypal

This option allows making any payment without you having to pay for any commission.

When you click “Buy now“, you will go to PayPal safe payment platform, where you identify yourself o register yourself you may instantly make the payment. After finishing the process of paying, you click “You will go back to the salesperson” and you will be given a complete confirmation about your purchase management.

Marcas de aceptación

2/ Bank Money Transfer

Bank Money Transfer or Deposit into the account number provided, privately, in the e-mail Accepting the Project .


| Shipping Way | coordinates its national and international deliveries through, the transport company it considers to be, the most qualified one for its delicate pieces of art.

Fedex - DHL - UPS | Transport Solutions

Transport expenses inside the European Union will be covered by, except in the case of Gibraltar, Canary Islands, Ceuta y Melilla, expenses such as customs office management, and other duty taxes will be on the person who receives the delivery.

Shipment expenses for anywhere outside the European Union will be on the client. Likewise, he will be in charge of customs office expenses, if there were any import taxes or duty.

In the latter case, you can decide through which company you want to receive the shipment.

| Returns Policy |

When it comes to Personalized Art Creations, returning works of art will not be accepted.


| Conditions for Returning Art Purchases |

The following conditions will be applied to Personal Art purchases assigned to Ana María Ráez de Moura, home address, Avenida de la Sierra de Gredos, 11 – 28691 Madrid-Spain through the web

All prices for all the works of art assigned to do not include V.A.T Assignments from passive subjects, that is, businesses, entities and other corporations with headquarters or offices or residing addresses in the European Union and having an internal Tributary Identification Number in the Community, will not have to pay V.A.T, being an indispensable condition that such document be sent via e-mail to:

All assignments requested by individuals or companies residing in countries outside the European Community, will not have to pay V.A.T.

Ana María Ráez de Moura will issue the corresponding invoices at the beginning and at the end of the Project in time

Just in case, you need any clarification, or any given specification of any kind, I will be personally available in the multiple contact channels you will find on the Web.

I appreciate your trusting me.
Ana Ráez